TrueLife Smart App

Why couldn't I add the device?
Make sure your device is on or your phone is connected to WiFi and follow the instructions in the app.
Wed, 15 Mar, 2023 at 4:50 PM
How do I restart the device?
Press and hold the button to turn the device on/off, or follow the instructions in the app or the included user guide.
Wed, 15 Mar, 2023 at 4:51 PM
Which network connection can be used to control the device?
The first time you add a device, the device and phone must be connected in the same type of WiFi environment. The device can be used on 2G, 3G and 4G networ...
Wed, 15 Mar, 2023 at 4:51 PM
How can I share my device?
Open the app, go to "Profile" > "Device Sharing" > "Sent Sharing", tap "Add Sharing" and then you can share th...
Wed, 15 Mar, 2023 at 4:53 PM
How can I manage devices shared by other users?
Open the app, go to "Profile" > "Device Sharing" > "Accepted Shares" and then you can find devices shared by other users...
Wed, 15 Mar, 2023 at 4:54 PM
How can I set up notifications?
Open the app, go to "Profile" > "Message Centre" > "Settings". Then simply set up notifications and messages.
Wed, 15 Mar, 2023 at 4:55 PM
What are the minimum system requirements to install the mobile app?
Lowest recommended: iOS 14, Android 10 Minimum: iOS 10, Android 4.4  Minimum technical requirements are based on the current template used by the app prov...
Wed, 15 Mar, 2023 at 4:56 PM
What to do in case of weak WiFi signal?
Make sure the WiFi router is in a visible and easily accessible location. Check the condition of the router. Make sure there are no porcelain objects around...
Wed, 15 Mar, 2023 at 4:57 PM