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Knowledge base
General Inquiries
Claims
4
How and when can I return the goods purchased in your e-shop?
How can I make a claim if I believe that the product is not working properly?
When making a claim, do I have to send the complete packaging?
How do I find my current claim status?
Personal thermometers TrueLife
TrueLife Q7
4
Where and how should I take a correct reading?
How do I calibrate the thermometer?
Why did I take 3 readings and get 3 different results?
Why does a child have a temperature deviation greater than an adult?
General questions about the TrueLife thermometers
3
What should I consider when taking a reading?
How do I know if I have a fever?
What should I consider when taking a forehead reading?
TrueLife Q5
1
What should I consider when taking an in-ear reading with the Care Q5?
TrueLife Q8
3
How does the Care Q8 take a reading?
Why is the screen displaying "H"?
Why is the screen displaying "Lo"?
Baby monitors TrueLife
NannyCam V24
3
Can charge NannyCam V24 via powerbank?
What can affect the range?
How do I play lullabies?
NannyWatch A15
3
Can I power my NannyWatch A15 using a powerbank?
What can affect the range?
How do i set lulabies on NannyWatch A15?
TrueLife NannyCam H32
3
Can I power my NannyCam H32 using a powerbank?
What can affect the range?
How do I play lullabies?
TrueLife NannyCam R360
4
How do I play lullabies?
How do I connect a second camera?
What can affect the range?
Can I power my NannyCam using a powerbank?
TrueLife NannyTone VM Lite
6
How do I pair the parent and child unit?
Can I charge the TrueLife Nannytone VM Lite audio baby monitor from a power bank?
What batteries can I use to power the parent unit?
What all affects the range of the NannyTone VM Lite?
Can I use the parent unit to communicate with my child?
View all 6
General
2
How secure is the TrueLife video feed?
What are the most common causes of signal interference?
Dental Care TrueLife
Basic General Knowledge of Dental irrigator AquaFloss
3
What is a water flosser?
Is a water flosser more effective than dental floss?
How often should I use a water flosser?
TrueLife AquaFloss Station
2
What is the difference between the AquaFloss replacement nozzles?
The water reservoir is overflowing, is the water flosser damaged?
TrueLife AquaFloss Compact
1
What is the water pressure of the AquaFloss Compact?
TrueLife SonicBrush UV
10
How can I clean my SonicBrush UV?
How do I store my SonicBrush UV?
Can I leave my SonicBrush UV in the charging station after each use?
How long does the battery last in the SonicBrush UV?
How long does a brush head last on the SonicBrush UV?
View all 10
SonicBrush Compact
8
How do I clean my SonicBrush Compact?
How do I store my SonicBrush Compact?
How do I know when my SonicBrush Compact is fully charged?
How long does the SonicBrush Compact battery last?
Can I leave the SonicBrush Compact in the charging stand after each use?
View all 8
Bathroom scales TrueLife
Basic General Knowledge of bathroom scale FitScale
5
Is the FitScale suitable for children?
Who is the FitScale unsuitable for?
Why is my Fitscale displaying inaccurate results?
Why is the display not working or displaying incorrect results?
Why is "EER" on the display?
TrueLife FitScale W5 BT
8
Is the Megafit app compatible with Android and iOS?
How many users can use the FitScale W5 BT?
What is the weight capacity of the FitScale W5 BT?
What metrics can the FitScale W5 BT measure?
Which batteries does the FitScale W5 BT take?
View all 8
TrueLife FitScale W3
4
What is the weight capacity of the FitScale W3?
What metrics can the FitScale W3 measure?
Which batteries does the FitScale W3 take?
How many users can use FitScale W3?
Breast Pumps TrueLife
TrueLife Nutrio BP Electric
7
Is it possible to increase the expressing intensity of the Nutrio BP Electric?
What is the bottle capacity of the Nutrio BP Electric?
How long does the Nutrio Electric BP last on a single charge?
What modes can be set on the Nutrio BP Electric ?
How can I clean the Nutrio BP Electric?
View all 7
TrueLife Nutrio BP Manual
5
Is it possible to increase the expressing intensity of the Nutrio BP Manual ?
What is the bottle capacity of the Nutrio BP Manual?
How can I clean the Nutrio BP Manual?
Can I store excess milk?
Is the Nutrio BP Manual suitable for travelling?
Digital blood pressure monitor TrueLife
TrueLife Pulse
7
What should I do if the cuff overinflates?
Does the Pulse alert me when I have elevated blood pressure?
Does the Pulse store readings?
How can the Pulse be cleaned?
Is the Pulse suitable for taking readings on the go?
View all 7
Baby Bottle Warmer
General questions
1
Do bottles come included with the Invio BW Single and the Invio BW Double?
TrueLife Invio BW Single
4
What’s the best way to clean the Invio BW Single?
Does the Invio BW Single warm the milk through?
Does the Invio BW Single turn off automatically?
How does the Keep Warm function work?
TrueLife Invio BW Double
3
What’s the best way to clean the Invio BW Double?
Does the Invio BW Double warm the milk through?
Does the Invio BW Double turn off automatically?
Sterilisers
TrueLife Invio MS5
11
What can be sterilized in the TrueLife Invio MS5 sterilizer?
How much water should I use for sterilization?
Can I use different cleaning agents for sterilisation?
What power and time to set the microwave to for sterilization?
Does the sterilizer have to be cleaned after each sterilization?
View all 11